WELCOME TO THE FRANCHISE CUSTOM PRINTING SITE
Frequently Asked Questions
Please browse the questions below to learn more about using this site! If you find that your question has not been answered, feel free to shoot us an email or give us a call during regular business hours!
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I am a first time user - what do I do?
Browse through the categories of the site adding items to your bag that you would like to order - for help with this, refer to number 4. When you are ready to check out, click the checkout button that appears in your shopping bag. Enter your shipping address first, including your full name, address, and phone number. Choose your shipping method. Once you click continue, you will be provided a place to enter your email and create a password. By doing so, you are creating a username to log into the site in the future. This allows you to remember favorite items, shipping and billing information, and more! Finish by entering your billing information, and then confirm your order is correct. You will receive an email notification with confirmation of your order being processed as well as a site to track the status of your order.
I am a returning user - how do I sign in?
If you are a returning user, you have most likely already created an account with the site. On the home page, you will find a link in the upper right hand corner that says "Sign In." Click it, and enter your email address and password in the provided spaces. Finish by pressing "Sign In."
I forgot my password! What do I do?
No problem. Click the sign in button, and you will notice that there is a link below the email and password fields. Click the link and enter your email address. You will be sent an email with instructions as to how to reset your password.
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How do I place an order?
Once you are signed into the site, you are able to browse through various categories to choose items that you would like to order. When you pick an item, be sure to review all the options privded on the right hand side of the product screen, and fill in any applicable informational fields provided. Where it says, "Qty," enter the number of products needed - keeping in mind that some products come in packs or sets of more than one. Click "Add to Bag."
Once you have have placed all required items into your "bag," you will need to click on your shopping bag link in the upper right corner. Review your products, quantity and subtotal price, and click "Checkout" when you are satisfied. Follow the prompts and fill out the shipping and payment details. Once you submit the order, your card will be charged and your order is processing! Keep an eye on your email for receipts and status updates, as well as proofs for your approval.
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How do I edit my shopping bag contents?
If you have not submitted your order, you can remove or edit any item without being charged. Simply click on the "Shopping Bag" link in the upper right corner to view your shopping bag.
Removing an Item:
If you are clearing just one item out of a few, you can hover your mouse over that item and a small 'x' will appear towards the right, over the item's subtotal. Click it to remove that product. If you would like to empty the entire contents of your shopping bag, you may click the button that reads, "clear bag." Careful! Once your bag is cleared, or an item is removed, there is no undo action and the only way to purchase cleared items will be to return to the storefront and add the item to your bag again.
Changing Item Quantities:
To add or subtract the number of one item that is in your bag, just type into the field marked "Qty" the desired number, or use the up and down arrows in that field. Your subtotal will change to reflect your new quantity.
Changing Item Options:
While ordering certain items, you will be requested to provide the proper information or choose from a variety of options pertaining to that product. If you notice when reviewing you shopping bag, that the options listed for your products are incorrect, it is possible to change and edit these options before checking out. Just click on the "change" button below that product, and it will bring you to a screen where you can change and edit your options to your liking.
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How do I know that my print will come out how I want it to?
Boss Printing will send you a final print proof before producing any of your items ordered. This will give you the opportunity to review the artwork, your franchise information, and anything else that you may feel needs editing or changes. We will not move forward with production on your ordered items until we receive email confirmation of your approval of your proof.
Some items, especially in the "Promotional Products" section are generic items that cannot be edited. You will still receive a proof for these items, so do not forget to check your email for these proofs. Proofs on these items confirm that you ordered the correct product and the right quantity. Your generic / stock items will not be shipped unless proof approval is received.
Proofs will arrive within one business day of your order - so we ask that you please keep an eye on your email after placing an order for these proofs, to expedite the production process.
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How long will it be before I receive my items?
This depends on the items you have ordered and whether or not it is in stock. The proof you receive via email will show our estimated production time.
For in stock, generic items, the turn time is 3-5 business days.
For out of stock, generic items, the turn time could be as long as 12-14 days. We try to avoid this long turn time as much as possible.
For offset print items without folding, including business cards, flyers and postcards, the turn time is 3-5 business days.
For digital print items or offset print items with folding, including letterhead, envelopes, stickers, and trifold brochures, the turn time is 5-7 business days.
If you have any questions as to which category your items fall, please refer to your item proof sheet or contact Boss Printing and a representative can give you a more accurate estimation of your turn time.
Please note that turn times do not reflect shipping times - only the time it will take us to produce your item. Turn times start at the time of proof approval. We are not responsible for the speed of which UPS ships your items.
In limited cases, rush items may be available for an extra fee. To request a rush, please contact Boss Printing.
I still have a question!
No problem! if you did not see your question listed here, feel free to contact Boss Printing and a representative would be happy to assist you.
Email: amada@bossprinting.com
Phone: Local: 1-714-545-2677
Toll Free: 1-888-386-4624
Hours: Mon - Fri: 8am - 6pm PST
Sat & Sun: CLOSED